Kids Helpline is committed to protecting and securing your privacy and any information provided to us about you.
What is personal or sensitive information?
Personal information may include, for example, your name, address, contact details and email address. It may also include sensitive information about your medical history.
How does Kids Helpline collect and use your information?
Kids Helpline will only collect your personal or sensitive information by fair, lawful and non-intrusive means and use information collected and recorded for the provision of Kids Helpline services. Generally we will only collect this information if you provide it to us.
All information held is retained and destroyed in accordance with applicable laws.
- E-mail addresses
We will collect your email address if you provide it to us. This is in order to provide a counselling service to you and to communicate with you and will not be used for any other purpose without your express consent.
- IP addresses
Each time you visit our site we collect and store the IP address of the internet connection you are using. This number is assigned by your Internet Service Provider. We collect this information anonymously for statistical purposes.
Will Kids Helpline share your information with others?
Kids Helpline will NOT, without your prior approval:
- Use your personal or sensitive information for fundraising, advertising or the promotion of Kids Helpline; or
- Disclose information or distribute personal or sensitive information about you unless the information must be released because of a law, or to prevent harm to you or others.
Reasonable steps will be taken to protect information about you from misuse, loss and unauthorised access, changes or disclosure.
How does Kids Helpline ensure information is up-to-date?
You are responsible for informing Kids Helpline of any changes to your personal details or circumstances. Kids Helpline will take reasonable steps to ensure information collected is accurate, complete and up-to-date by undertaking regular audits.
How can you access information about you?
You may ask for access to your information by emailing
or by writing to the Chief Executive Officer at:
The Chief Executive Officer
GPO Box 2469
Brisbane QLD 4001
A fee may be charged to access Kids Helpline files.
How can you make a complaint about the privacy of your information?
You can make a complaint about the privacy of your information by writing to the postal or email address.